Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

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Last updated: April 2024

1. General

2. CANCELLATION CONDITIONS

1. general

PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, CHARGES APPLY. 

Is it possible to return my order?

Hygiene & Non-Returnable Items

Due to hygiene and health protection reasons, Sinuvia is classified as a personal hygiene product.

Once the Sinuvia device has been opened, used, or inserted into the nose, it cannot be returned, even within the 100-day return period.

This policy is in place to ensure the safety and well-being of all our customers.

Returns will NOT be accepted if:

The product has been opened and used inside the nose

The nasal tips show signs of use

The hygiene seal or original protective packaging has been removed

These items are non-returnable and non-refundable once used.

Defective or Damaged Items

If your Sinuvia device arrives defective or damaged upon delivery, please contact us within 48 hours of receipt with:

Your order number

A clear photo or video showing the defect

If approved, we will provide a replacement or refund in accordance with our warranty policy.

How can I return my order?

If your order meets the above conditions, you will need to do the following to initiate the returns process.

Send an email to: info@sinuvia.com

Make sure the email contains the following:

Order number

Reason for the return request

Photo of the product in case of breakage

First name + last name of the customer

Address of the customer

We will then speak to you and give you the return address. Never send the return to the sender, we will send you the correct address after you have asked us to do so. You, the customer, are responsible for the shipping costs of returning the product.

STORNOBAU

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to his or her commercial or professional activity:

2. cancellation conditions

Right of cancellation

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier has received or accepted the last goods.

As we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.

To exercise your right of withdrawal, you must inform us (SHOP NAME) by means of a clear declaration (e.g. by e-mail) of your decision to withdraw from this contract. The revocation is completed when we have received the goods. The cost of returning the goods shall be borne by the buyer.

Record for shipments in transit

As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can inform us in advance about your cancellation.

In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation.

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, with the exception of delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract and receipt of the goods. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.